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Policies & Payments

Cancellation Policy – Established Clients

We understand that inadvertently missing appointments can happen; however, we must consider how these missed appointments impact other patients, many of whom are sick, and need to receive timely care.

To be fair to all our patients, the following policy is in place for established clients:

  • Heartfelt Hospital requires a minimum of 24-hour prior notice for appointments that need to be canceled or rescheduled. You can cancel/reschedule by calling us at (503) 406-1803 or by sending an email to
  • If we do not receive adequate notice of cancellation or rescheduling, a cancellation fee may be applied to your account and must be paid before rescheduling.
  • We ask that you arrive on time for your appointment. Please call to advise us if you are running late so we can determine if there is enough time to see your pet or if your appointment needs to be rescheduled. (Late appointments are subject to a cancellation fee).
  • Subsequent missed appointments will result in a deposit fee that will need to be paid before any future appointments can be scheduled.

Our goal is to accommodate all patients, and we are counting on you to help make that possible. Please feel free to contact us if you have any questions. We appreciate your understanding in this matter and look forward to seeing you and your pet again soon.

Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.

Accepting Visa Accepting MasterCard Accepting Discover Accepting American Express


Accepting CareCredit
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.


Accepting scratchpay
ScratchPay offers financing options ranging from $200 - $10,000. Visit or text PAY to 213-296-0817 to apply.

Heartfelt Veterinary Hospital payment options

Heartfelt Veterinary Hospital